Shipping
WHEN WILL MY ORDER BE SHIPPED?
IN MOST CASES, EXCEPT PRE-ORDERS, ORDERS SHIP WITHIN 2-3 BUSINESS DAYS. SHIPPING AND DELIVERY DATES ARE NOT GUARANTEED UNLESS OTHERWISE STATED.
WHEN WILL I RECEIVE TRACKING INFORMATION?
YOU WILL RECEIVE TRACKING INFORMATION AS SOON AS YOUR PACKAGE IS SHIPPED, VIA THE EMAIL YOU PLACED YOUR ORDER WITH. CHECK ALL INBOXES, INCLUDING YOUR SPAM FOLDER, IF YOU CANNOT FIND YOUR SHIPPING CONFIRMATION. PLEASE NOTE THAT IT CAN SOMETIMES TAKE UP TO 3 DAYS TO UPDATE YOUR TRACKING LINK.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE, ONCE SHIPPED?
DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-7 DAYS OF SHIPPING UNLESS OTHERWISE STATED. INTERNATIONAL ORDERS NORMALLY ARRIVE WITHIN 2-4 WEEKS OF SHIPMENT. PLEASE NOTE THAT THESE ORDERS MUST GO THROUGH YOUR COUNTRY'S CUSTOMS OFFICE BEFORE BEING RELEASED FOR FINAL DELIVERY, WHICH CAN OCCASIONALLY CAUSE ADDITIONAL DELAYS.
ONCE AN ORDER LEAVES OUR WAREHOUSE, SHIPPING DELAYS MAY OCCUR DUE TO FACTORS BEYOND OUR CONTROL. UNFORTUNATELY WE CANNOT CONTROL HOW QUICKLY AN ORDER ARRIVES ONCE IT LEAVES OUR WAREHOUSE. CONTACTING THE CARRIER IS THE BEST WAY TO GET MORE INFORMATION ABOUT THE LOCATION OF YOUR PACKAGE AND ESTIMATED DELIVERY DATE.
PLEASE NOTE THAT SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING PAYMENT.
IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO A SHIPPING ERROR, WE WILL CONTACT YOU VIA THE EMAIL ADDRESS PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT OBTAIN A RESPONSE WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITIONS AND PRE-ORDERS.
PLEASE NOTE THAT IF AN ORDER IS SPLITTED, WE CAN ONLY REFUND WHAT HAS BEEN RETURNED TO US.
MY ITEM WAS SHIPPED, BUT STILL HAS NOT ARRIVED. IS MY PACKAGE LOST?
YOU HAVE UP TO 15 DAYS FROM THE SHIPPING DATE TO REPORT YOUR PACKAGE AS LOST IN ORDER TO RECEIVE A REFUND FOR THE MISSING ITEM(S), OR A RE-SHIPMENT IF STOCK PERMITS.
FOR ORDERS SHIPPED TO FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 2 WEEKS OF SHIPMENT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE PROBLEM FOR YOU .
FOR ORDERS SHIPPED OUTSIDE FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 4 WEEKS OF SHIPMENT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE PROBLEM FOR YOU.
IF YOU RECEIVE TRACKING FOR AN ORDER BUT IT HAS NOT BEEN UPDATED BEYOND THE “PRE-SHIPPING” OR “LABEL CREATION” STAGE WITHIN 2 WEEKS 'SHIPPING. IF YOU RECEIVE TRACKING FOR AN ORDER BUT IT HAS NOT BEEN UPDATED BEYOND THE “PRE-SHIPPING” OR “LABEL CREATION” STAGE WITHIN 2 WEEKS, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE SO WE CAN REVIEW THE PROBLEM.
PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR PACKAGES LOST DUE TO AN INCORRECT DELIVERY ADDRESS PROVIDED WITH YOUR ORDER. SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING PAYMENT.
MY TRACKING SHOWS THAT MY ORDER WAS DELIVERED, BUT I HAVE NOT RECEIVED IT YET. WHERE IS SHE ?
SOME CARRIER INDICATES THAT A PACKAGE HAS BEEN DELIVERED BEFORE IT ACTUALLY IS. ALTHOUGH THIS IS UNUSUAL, IT CAN HAPPEN UP TO 5 DAYS BEFORE AN ITEM IS ACTUAL DELIVERED. YOU CAN TRY TO CONTACT THE CARRIER TO GET A BETTER IDEA OF THE DELAY. IF YOU STILL HAVE NOT RECEIVED YOUR PACKAGE AFTER 5 DAYS, CHECKED WITH YOUR NEIGHBORS AND STILL DO NOT HAVE IT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AND WE WILL OUR BEST TO HELP YOU!
MY ORDER IS SHIPPED TO A COUNTRY OUTSIDE FRANCE. WILL I HAVE TO PAY CUSTOMS/IMPORT FEES TO RECEIVE MY ORDER?
DEPENDING ON YOUR COUNTRY, YOU MAY BE CHARGED CUSTOMS/IMPORT FEES. CUSTOMS CHARGES ARE THE SOLE RESPONSIBILITY OF THE BUYER; WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS FEES ONCE YOUR PACKAGE LEAVES OUR PREMISES.
CUSTOMS FEES ARE CALCULATED BASED ON THE CONTENTS OF EACH PACKAGE. IF AN ORDER ARRIVES THROUGH MULTIPLE PACKAGES, CUSTOMS FEES WILL NOT INCREASE BUT RATHER WILL BE COLLECTED UPON IMPORTATION OF EACH PACKAGE.
IF CUSTOMS FEES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED TO US. ONCE WE HAVE RECEIVED YOUR PACKAGE, WE CAN REFUND YOUR PURCHASE. IF YOU ARE UNFAMILIAR WITH CUSTOMS FEES, PLEASE CONTACT YOUR LOCAL POST OR CUSTOMS OFFICE FOR FURTHER INFORMATION.